Go to your Dashboard or Wallet page and transfer any amount to the UBA virtual account number shown there. Your Waroja balance updates automatically once the transfer is confirmed — usually within seconds.
From the Wallet page, tap Withdraw, enter the amount and your linked bank account, and confirm. Withdrawals are processed to your bank account, subject to any daily limits shown in the app.
When you pay for a product or service, the money is held safely in escrow — the seller doesn't receive it immediately. Once you confirm you've received your item or the service is complete, the funds are released to the seller. If something goes wrong, you can open a dispute instead of confirming.
Open a dispute from your order page before the confirmation window closes. Our moderation team will review the case and decide how the escrowed funds are handled.
Yes — your BVN is used only to verify your identity with our banking partner for wallet/KYC purposes. It is never shown to other users, never used for anything else, and never sold. See our Privacy Policy for details.
If our provider fails to process your purchase, your wallet is automatically refunded — you never lose money on a failed VTU purchase.
Use the in-app chat support widget, or visit our Contact Us page.